Delivery & Returns

DELIVERY POLICY

We ship with Royal Mail and for larger orders we use local couriers.

STANDARD -

Orders up to £15.00

£1.95

Orders between £15.00-39.00

£ 2.95

Orders £40 and over 

£3.95

3-6 working days 

 

NEXT DAY -

£6.99

1-2 working days 

 

WEEKEND - £9.99

Saturday 

 

COVID

 

With contact free delivery growing we may be taking measures to protect everyone. ID may have to be provided upon delivery to ensure safe receipt. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. covid, strikes, floods etc.)   

RETURN & EXCHANGE POLICY

We are confident in our products and we will always ensure customer satisfaction. However, should you change your mind, we will happily provide an exchange or refund providing the following conditions are met:

  • The items with the original receipt (confirmation mail) are returned within 30 days of purchase and;

  • The item has not been used and is in its original condition as purchased, including all packaging with original tags and labels attached

Customers are responsible for all return shipping costs and for ensuring the product arrives back to us safely. Refunds will be processed within 14 days of receipt of the product and credited back using your original form of payment.

Special/customised orders are non-refundable unless there is a proven manufacturing fault with the product. This includes bags with patches already placed on the bag. If you notice an issue with your bag, you must inform us within 48 hours of receipt. For any related issues please email us.

If you need to return an item please contact hello@pachee.co.uk and one of our friendly team members will support you.